Thank you for your review. We’re pleased to hear you love the colour, although we’re sorry to hear it took more coats than expected and meant you needed to purchase a second tin. We really appreciate you sharing your feedback.
“Absolutely terrible experience from a company I've thought highly of for years. They sent the wrong paint colour three times and customer service seemed to believe it was somehow my error despite the note on the tin saying Adeline and the paint being their Ecuador.
It's immensely disappointing that something so simple can't be corrected after 3 attempts.”
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand how disappointing and frustrating this situation must have been. We really appreciate you bringing your concerns to our attention and giving us the opportunity to review this with you. Please accept our sincere apologies for the inconvenience caused.
“Very Dissapointed couldnt get it to cover in 4 coats and then ran out of paint. Unwilling to put more than 4 coats on coving. Wont be buying this paint again”
We're sorry to hear you were disappointed with the coverage. This isn’t the experience we aim for, and we appreciate your feedback. If you'd be open to discussing this further so we can rectify this for you, please contact us at help.is@grahambrown.com. We'd like to look into this and see how we can help.
“Adeline gloss - not recommended. Near translucent and would have been unusable had I not bought a primer colour matched to the sample card. Also chipped off all round the room when my new carpet was fitted. It was when that happened - and I had to patch paint all round the skirting - that I realised what my decorator had been telling me about the paint quality. Didn't have the same problem with new Dulux gloss in other rooms.”
“Very runny . Very disappointed as I need to buy another tin for such a small space , making this an expensive paint so was a nightmare to decorate with .”
“I bought Adeline to transform my office space at home. It's a naturally dark room so I thought it was best to lean into the darkness! I opted for the Resistance Matt option and I'm so pleased I did, the paint was lovely and thick and gave great coverage. With it being such a dark shade it did take three coats to build up to the colour but it was totally worth it! I used the paint EVERYWHERE, ceiling walls, trim and bookcases.
I used a good quality primer onto the woodwork and then lightly sanded and the adhesion was great with the right prep beforehand! I had to use a few tins for the room and it's really important that when you use multiple tins you mix them together and then give them a good old stir together!”
“We bought Adeline Eggshell paint to compliment your Wallpaper. We were painting existing painted mdf wall paneling in our bathroom. Despite 4 coats we could still see the background showing through.”
“De muurverf is fantastisch !
Wat me werd verkocht als lakverf in dezelfde kleur was niet ok. Andere kleur en rare verf. Maar tot mijn plezierige verbazing kreeg ik na een klacht daarover meteen mijn geld terug! Dus top voor de muurverf en top voor de klantenservice!”
