“Levering van bestelde werd vertraagd. Uiteindelijk geen controle over het warehouse. De gehele order geannuleerd en opnieuw ingediend. Ook toen vertraging. Express was geen express.
Klantenservice is vriendelijk en is pro actief om het op te lossen. De organisatie er achter is niet op orde. Kwaliteit van het behang is super.
Jammer alleen dat het gehele project, omdat het behang weken later wordt geleverd.”
Thank you for your detailed feedback. We’re pleased to hear you’re happy with the quality of the wallpaper and the support provided by our Customer Service team. We’re sorry for the delays you experienced and appreciate your patience and understanding.
We’re sorry to hear you were disappointed with your experience. We’d really like the opportunity to understand what went wrong and see how we can help.
Please reach out to our team at help.is@grahambrown.com, and we’ll be happy to look into this for you.
“Like some of the other reviews this paper has a slight stripe to it where the paper joins. This is not shown on the webpage and I feel is a fault with the paper. I emailed Graham and Brown but they referred me back to John Lewis where I purchased the paper. John Lewis replied to say it wasn't a fault. Either way the image I can see on both Graham and Brown and John Lewis websites shows a wall of textured wallpaper without any stripes. I am disappointed as this isn't the look I wanted and I wish I had read all of the reviews as I wouldn't have bought this paper. Unfortunately the link to upload a photo isn't working.”
Thank you for your feedback. We're sorry to hear you're disappointed with your wallpaper. As we haven't been able to locate any previous correspondence from the information provided, we'd be grateful if you could contact us directly at help.is@grahambrown.com with your order details and photographs so we can investigate this for you promptly. While we're happy to assess the product and assist with our findings, any refund or replacement would need to be arranged through John Lewis, as they are the retailer from whom the wallpaper was purchased. We look forward to hearing from you and helping to resolve this.
“The wallpaper arrived promptly. Unfortunately, the paper was defective. My decorator could not use one roll. He put up the paper but we can see there are shade differences in the rolls. It’s up not and we will place a lot of pictures to mask the defects. I thought I was buying quality but not this time. SAD.”
Thank you for your feedback. We’re very sorry to hear about the issues with your wallpaper. Please contact us directly at help.is@grahambrown.com
so we can look into this and assist you further.
“What a shame that the quality is so poor, not what G&B used to be
Ordered 2 rolls, paper itself is lovely
We put it on and roll is stripey almost!! Same roll, first piece is darker and then second half of roll is much lighter so it looks like two different papers on the wall and like stripes , absolute waste of £100+ and we expected far better at £50+ a roll
Shocked as used G&B previously but won’t ever touch it again”
“Kleur is super mooi , maar je blijft de banen ontdanks dat je je aan de beschrijving houdt
Erg jammer want het is best duur behang en zie normaal
Nooit banen en toch al behoorlijk vaak behangen inmiddels”
