“My granddaughter loved this little mouse and addiction to one of her favourite toys. There was nothing wrong with the mouse and it is adorable but I was disappointed with the presentation of how it was packaged, just in a cardboard box on some screwed up brown paper. All the other Maileg mice I have purchased from different suppliers have always come nicely gift wrapped. I have given only three stars due to the presentation, the mouse itself would get five.”
Hello, Thank you so much for your feedback, and we’re really pleased to hear your granddaughter loved the little mouse — they are very special pieces.
We’re genuinely sorry to hear that the presentation didn’t meet your expectations. We do pride ourselves on our packaging, so it’s disappointing to hear that this order fell short of the standard we aim to provide, as this is something we’re usually known for.
We’ve recently had some new team members in the warehouse, and we’ll be making sure additional training is given so that every order is packaged with the care and attention we strive for.
Thank you again for taking the time to share your experience — it’s really appreciated and helps us improve.
Warm regards,
Folk Interiors Team x
