“It really pains me to give 3 stars, I always rate this wood at 5 stars and I’m a regular customer. But on this occasion the wood was not cut small enough for my wood burner, there were some enormous cuts and I had to get an axe to chop them myself, (I’m a 40 year old woman who works in an office so axe wielding isn’t a core skill for me).
I was really disappointed this time I’m sorry :(
I will buy from you again though as I hope it was a one off mistake”
Hi Laura,
So sorry to learn the logs were not the usual size.
Please can you let me know the percentage of logs that were too big, so I can come up with a resolution.
My direct email address is below:-
matt@firewoodfund.co.uk
Best regards,
Matt
“Excellent quality wood, easy delivery. Only downside is the cost but I guess you are paying for the premium service and ease of delivery and packaging.”
“Absolutely delighted with the logs. Firstly they were delivered very quickly and they burn very well. I’ll be putting another order shorty for the winter.”
