Thanks for the review Robert. Our logs are a mix of hardwood logs, therefore is likely that you got a different hardwood species this time around. All of our logs come with bark on, this is published in the spec per product.
“The wood is dry, arrived well packaged, and the l8gs are pretty standard sized. This is great as otherwise we spend time cutting them to fit the wood burner.”
Thank you so much for your 5-star rating of our 0.8m3 Bulk Bag of Kiln Dried Logs! We're delighted to hear that our logs are dry and well packaged, as well coming in a 'pretty standard' size. We are especially thankful for your loyalty as a returning customer – it is greatly appreciated!
“Very pleased with the wood I ordered, very friendly and helpful. The wood turned up on the right day, with good notice as to time. The actual product, although expensive, burns very well, perhaps too well but that is because it is kiln dried. Having lived in France, the wood is not kiln dried but left to season before burning and is very much cheaper. (1m3 = €65.00). Firewood Fund were very competitive regarding price and I will reorder with them.”
Thank you so much for your generous 5-Star rating of our 0.8m3 Bulk Bag of Kiln Dried Logs. We are very pleased to hear that you are very satisfied with the wood you ordered and that you had a great experience with us. Thank you for taking the time to tell us about your experience and for showing us that you truly value our products.
“For us the bulk bag is the most economical. The wood looks properly seasoned and so dry. Burns very well but slowly so maximizing the heat output. Our first order and we are very pleased.”
Thank you for your kind words Alan! We are glad that you find our kiln dried logs to be economical and that the wood looks properly dry. We value your review and are delighted that you were pleased with your first order.
“I am very disappointed by the quality of the bag (0.8 m3) of Kiln Dried logs received. I paid for Hardwood dried logs and received at least 50% of softwood in my bag. This has been checked by a neighbour who was helping me. I needed the wood by I hope that the customer services will do something about it. I send a picture of some of the wood with the review. Thank you.
I have to update my review because after using the samples of what I called "softwood", I realised that it did burn as long as the "dark" hardwood. The wood as promised by Firewood Fund is of good quality. Sorry about that. Well done Firewood Fund for selling a great product!”
Hi Lydia, we are sorry to learn that you are disappointed with the logs. We have reviewed the photo sent and can confirm that the log bottom left is from the Ash hardwood species. Please be assured we only supply mixed hardwoods; typically Ash, Beech and Oak. Please note some hardwood species are denser than others. The logs may also appear light because they have been kiln dried for 36 hours. Please let us know if you'd like to discuss this further.
“Logs arrived on time, well packaged and dry. The wood is excellent quality throughout the bag! I’ve bought bags from other suppliers and a 1/4 of it is just sawdust and waste. Not from firewood fund - it’s ALL high quality. I won’t go anywhere else.”
