Sock Yourself - Personalised Face Socks Face Socks Large (8-11) Reviews

3 Rating 2 Reviews

About Firebox:

A homeware, lifestyle and gift shop for people with imagination.

Visit Product Page

Email:

info@firebox.com

Location:

Firebox.com Ltd 21-27 Lamb's Conduit Street,
London
City of London
WC1N 3NL

Visit Product Page

“Absolutely amazing gift! Excellent quality”

Helpful Report

Posted 2 years ago

“Missing item never delivered after a 2 week wait. I asked for my delayed item to be sent ASAP with the postage refunded due to circumstance, however they took it upon themselves to refund me for the item instead. So guess I’ll never get my missing item and have to find another gift for my husband. Never ordering from here again. Unreliable and don’t listen to customers requests.”

Helpful Report

Posted 2 years ago

Hello Hannah, Thank you for taking the time to write your review. We formally apologize to you for having had such a bad experience here. We are sorry that you did not receive your order on time, but our customer service team has already initiated a refund, and we have apologized again for the inconvenience caused. As a consolation, we have sent you a voucher card, which you can redeem with your next order in our shop. Maybe you will give us a second chance. We would be very pleased. Take care Firebox

Posted 2 years ago