Manopoulos Mah Jongg Tiles in Wooden Case - Walnut Reviews

1 Rating 1 Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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“The product still hasn’t arrived and was bought as a Christmas present. Had no correspondence since my last email about 2 weeks ago and still waiting to find out where my product is!”

Helpful Report

Posted 7 months ago

Hi Jennifer, Thank you for reaching out and sharing your experience with us. We sincerely apologise for the inconvenience caused and for the lack of timely communication regarding your order. As per our earlier correspondence, standard delivery typically takes up to 10 working days. At the time of your initial inquiry, your parcel was still within the expected timeframe, so we were unable to contact the courier immediately. However, as promised, we followed up with the courier on January 4th once the timeframe had passed. Unfortunately, there was a miscommunication between our team members, and we failed to update you promptly. This was an error on our part, and we deeply regret the oversight. After receiving your follow-up email, we confirmed that the parcel was considered missing. To resolve the issue, we arranged for a replacement to be dispatched with express delivery. According to the tracking information, this was successfully delivered to you on January 16th. My apologies once again. Kind Regards, Jamie Farrar and Tanner Customer Service

Posted 7 months ago