Solid Brass & Wood Contemporary Chess Set - Medium Reviews

2 Rating 1 Reviews

About Farrar & Tanner:

Based in the regency town of Cheltenham Spa, Farrar & Tanner procure bespoke, traditionally crafted gifts. Combining a history of blacksmith and iron work with a leather crafting heritage, Farrar & Tanner are driven by exceptional quality of materials, design and craftsmanship. A luxurious, practical collection of men's accessories, available for personalisation by their skilled team of engravers and leather embossers.

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Phone:

0344 5678365

Email:

sales@farrar-tanner.co.uk

Location:

24, Lansdown Estate, Cheltenham
Gl51 8PL

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“Customer Service did not respond to photos sent showing damage albeit a small mark/dent on the chessboard. Product did not match expectations.”

Helpful Report

Posted 2 months ago

Thank you for your review, I'm so sorry to hear that the board arrived with small dents. We originally spoke on the phone regarding this and followed up with an email, offering a refund or replacement. We are yet to hear back, so please can you check your spam folder for our response. I will shortly follow up with another email and look forward to hearing from you. Kind Regards, Jamie Farrar and Tanner Customer Service.

Posted 2 months ago