“Our original choice was out of stock so we switched to an alternative with with no issues, communication was good through out. There was a bit of a mix up over collection times but again, they were very accommodating and I would happily use them again .”
“Just wanted to say I had excellent service from Simon and the rest of the team at Factory Direct Flooring. Firstly they contacted me to advise that I had selected the wrong underlay for the click flooring, which they allowed me to change. They also arranged a next day Saturday AM delivery (yes in the middle of a pandemic and snow!) It meant I could get the job finished at least a week earlier. The floor is down and looks amazing. Excellent value and so polite even when I was being a pain!”
“Really happy with my luxury vinyl flooring. I got dark oak.. and whilst I don't think it's particularly dark, and perhaps it was just me assuming it would be darker... the actual product was easy to fit (according to my builders) and feels nice to walk on underfoot. It does have grooves designed into it to make it look like real wood, despite being waterproof - and people have a hard time telling if it's real.
I had a tiny issue with delivery, some of the planks got damaged on the pallet drop off (so do check when delivered), but the customer service team was really helpful in organising a replacement for the damaged goods, so have been recommending them to my friends :)
Would happily buy from again”