Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear that you were disappointed not to have sailed on the River Severn, though I’m pleased to hear that our crew did their best to ensure you still had an enjoyable experience.
Just to clarify, this particular cruise was scheduled exclusively for the Gloucester–Sharpness Canal and not the River Severn, as outlined in the cruise itinerary and our booking materials. We do understand that plans and expectations can sometimes become confused, especially with so many options available, and we’re always happy to answer any questions about routes before or during a booking.
While we regret that this misunderstanding affected your experience, I hope the comfort onboard and the efforts of our team helped to make your time with us enjoyable in other ways.
“It is 11 years since I last sailed on the EDWARD ELGAR on a Gloucester and Sharpness Canal Cruise and it was nice ti return for another trip. I was really impressed by the new check in and parking arrangements at The Boathouse - very well organised.
It was an excellent trip in excellent weather. Unlike my previous three trips on the canal which were just two nights this one was for three which included a visit to Berkeley Castle - a fascinating place which has featured in the recent BBC TV Drama Wolf Hall.
Meals served were excellent I thoroughly enjoyed this trip - there is very little that could be improved upon and I will ensure it is another 11 years before I set foot on board again.
I will make a couple of small suggestions. There are plenty of good West Country breweries and cider makers why not serve these on board rather than London Pride and mainstream Bulmers?
Also as someone who enjoys looking a ships and boats it would have been nice if perhaps EDWARD ELGAR could have overnighted at Saul Junction - there is so much to see there and time available wasn't enough.
Finally I would like to thank the excellent crew for their attentive service. It really was an excellent trip. I will be back!!!”
Thank you for your fantastic review, John! We're thrilled to hear that you enjoyed your return trip on the Edward Elgar and appreciated the new check-in and parking arrangements. It’s always great to have a refreshing experience, and we're glad the weather was perfect for your adventure! We hope to welcome you back again!
“A very enjoyable cruise with a good itinerary. My husband and I particularly enjoyed the trip to Berkley Castle.
The parking, embarking and disembarking were very efficiently done.
The crew were all lovely and David is the perfect person for the role of Captain/Master. All were very friendly and helpful.
The cabins are very small but well designed and extremely clean.
The food was mostly very good but there were some disappointments, for example when we asked for more bread to go with the ploughman's lunch and were given thin white sliced bread - not really acceptable. Having said that, I have to admire the chef, Joe, for his hard work and efficiency in feeding 19 people from such a small kitchen.
The bar was very nice and it was a plus to have free drinks on board.
We were very lucky with the weather and with our fellow travellers.”
Thank you for your lovely review, Beryl! We're delighted to hear that you and your husband enjoyed the cruise and especially the trip to Berkley Castle. We're glad the weather and your fellow travellers added to your enjoyment. We hope to welcome you aboard again for another memorable experience!
“Absolutely brilliant and really enjoyable cruise aboard the Edward Elgar. Great crew who worked really hard to look after us, 20 marks out of 10. We enjoyed probably the best guided tour we have had in over 40 years of travelling when we were taken round Gloucester Docks. Purton 'Hulks' was a complete surprise, who knew there were such things as concrete barges? Slimbridge was peaceful, the birds and other animals, particularly the otters, entertaining. Our introduction to the Cotswold Canal Trust Heritage Centre could not have been more passionate. Overall, a wonderful 4 days. We shall certainly be booking another trip.”
Thank you so much for your incredible review, Denise! We're overjoyed to hear that you had such a brilliant experience aboard the Edward Elgar. Our crew truly aims to provide exceptional service, and your kind words mean the world to us. It’s wonderful to know that Slimbridge and the Cotswold Canal Trust Heritage Centre added to your enjoyment as well. We can’t wait to welcome you back for another fantastic adventure soon!
“The boat was very clean throughout. The staff very friendly and helpful. The chef provided excellent
Meals. The trips were well organised and varied. An enjoyable trip”
Thank you for your fantastic review! We're so glad to hear that you enjoyed your time on the Ship Canal Explorer Cruise. Our team takes pride in keeping everything clean and providing friendly service, and it's wonderful to know that the meals met your expectations. We appreciate your kind words about the organization of the trips as well. We hope to welcome you back soon for another enjoyable experience!
Thank you so much for your wonderful review, Mildred! We’re thrilled to hear that you had a fantastic time on your cruise. Our team works hard to create memorable experiences for our guests, and we appreciate your kind words. We hope to welcome you back for another enjoyable adventure soon—hopefully without any stings next time!
“The whole trip from arriving in the boathouse until disembarking was a huge pleasure. The service was excellent,friendly and always available . The meals were fine and varied. Friends will be given spare brochures! Thank you.”
Thank you so much for your fantastic review, John! We're delighted to hear that your entire experience from start to finish was enjoyable. Our team works hard to provide excellent service, and it’s great to know you felt well taken care of. We’re glad you found the meals to your liking, and we appreciate your willingness to share our brochures with friends! We hope to see you again for another memorable cruise!
“We thoroughly enjoyed our cruise with English Holiday Cruises. The crew were all amazing - so helpful and cheerful throughout, making us feel completely at home. The food was without exception well-cooked and most enjoyable. We do not know how the chef managed to produce so many interesting meals virtually single-handed. Excursions were well-organised and varied, proving very interesting. We found the cabin very small but well-designed to use the available space. The other areas of the boat were spacious and well-equipped for such a small vessel.”
Thank you so much for your wonderful review, Judith! We're thrilled to hear that you had such a great time on the Ship Canal Explorer Cruise. Our crew truly loves what they do, and it's fantastic to know they made you feel at home. We're also delighted you enjoyed the meals and the excursions. We appreciate your feedback on the cabin size; we strive to maximize comfort in all areas of the boat. We hope you’ll join us again for another memorable adventure sometime!
