“It would be useful if you got some clue how to exit the place when you'd pre-paid. Annoying to find out by trial and error late at night in the pouring rain.”
“Yet again the automatic cameras failed to pick up my registration and tried to charge me £240 for a pre booked and pre paid stay! To his credit the person on the end of the help button was very pleasant and efficient and within 5 minutes had opened the barrier with no extra charge. Unfortunately it was very late at night, I had just had a very long journey and it was absolutely pouring with rain so I spent those 5 minutes with my window open getting drenched. Not best pleased, especially as this was the 2nd time in a row there had been an issue.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that would have been caused however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“I don’t think I’ve ever managed to leave this car park, or the Long stay, without help on the intercom.
I always pre-pay online, but despite this, the system reading the reg plate (which is correct on the ticket) NEVER finds my pre paid session attached to my account, and asks me for the amount as if I’d just turned up on the day (normally in the £hundreds)
The people working the intercom are always nice, but as a repeat user, it may make more sense to use the private one a bit further away, if the customer experience continues to be so poor.
This seems to be purely a software problem about managing customer accounts, that needs investment. The hardware that reads the reg plate when issuing the ticket at the gate has worked for me every time (over two car life times!)”
Good Afternoon,
Thank you for your review.
Over the last couple of weeks we have had some issues with our ANPR system however, I can confirm this has now been rectified.
I hope future travel is on a more positive note.
Kind regards,
Customer Support Team
“Car park looked busy but there were actually quite a few places, however, there are no disabled spaces which is quite disappointing. We thought all car parks had disabled spaces but unfortunately, we picked the one without. It's a relatively easy walk to the terminal building. We were quite close to the exit and I would say it took about 10 to 15 minutes. Overall the booking processes, instructions and parking were very easy.”
