“All fine until exiting. Everyone had an issue - the machine said I owed £100 and I had to talk over the intercom. Big queue behind me. This isn't the first time. The number plate recognition needs to be fixed.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“We had booked & paid for parking online. On arrival, the automatic number plate recognition misread our number plate, so on leaving we were asked to pay £130. Pushed the intercom button & the very helpful member of staff confirmed that we had already paid & raised the barrier for us. It was resolved in a matter of seconds. Only other comment is that the walk out to the mid stay car park from the terminal could be quite intimidating at night for a person on their own and wouldn’t be much fun in the rain.”
“On day of derpature there was a problem with being presented with a bill for the parking having paid in advance on-line. This was resolved over the intercom connection on checking my registration number. I assume that the anpr camera had not been functional.”
