“Great to be able to just jump in the car after a flight. Car wouldn't start but amazing help from the parking people, came to my rescue almost immediately and jump started my car! Thank you so much!”
“Pre booked and paid for in advance for 3 days, used the car with the same registration as the booking, put our ticket into the machine to exit, that will be £150!!!!!
Had to then buzz to speak to someone, thankfully not a big queue of traffic behind us, bit stressful but got out with no further payment.
Car park is so handy and we always use it.”
“The automatic number plate didn't recognise our number plate on the way out and wanted to charge us £270!! However a quick press of the help button and sorted in seconds.”
“All was well until we came to exit the car park when we were asked to pay £275.
We explained via the intercom we had pre paid and the situation was quickly resolved but nevertheless it was quite unnerving.”
Hello William,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
