“It was easy to find the entrance and find a parking space once inside. The gate recognised my licence plate and opened automatically. Exiting was also easy. It only took a couple of minutes to walk to the airport from the car park. Pretty much a perfect experience.”
“Instructions given don’t match reality. Paid in advance. I arrived and no AVPR on mid stay so was issued a standard ticket. On return I put ticket in and was told I had to pay £100! Got it sorted out by assistant so no faults with service but this hassle is the last thing you need late at night after a long day.
Update your instructions!!!”
Hello,
We apologise for the confusion and inconvenience you experienced with the airport parking process. We understand that the discrepancy between the instructions given and the reality of the situation can be frustrating, especially after a long day of travel.
We are glad to hear that our assistant was able to resolve the issue for you promptly. However, we acknowledge that such a hassle is the last thing you need, especially late at night. Your feedback is valuable to us, and we will take steps to update our instructions to ensure a smoother experience for our customers.
If you would like to discuss this matter further or provide any additional feedback, please do not hesitate to reach out to our customer support team at https://support.edinburghairport.com/hc/en-gb/requests/new. Your satisfaction is important to us, and we appreciate your understanding and patience
Kind Regards, Customer Support Team
“First time using this car park. Easy to find and easy access on arrival. Road and parking bay layout slightly confusing in places with a few dead ends. Close to terminal, approx 4 or 5 minutes walk but better than waiting 15mins for shuttle buses in other car parks. Price was reasonable.”
