“Parking location is good but still a decent way if you’re carrying heavy bags. However there’s a luggage trolley dispenser now next to the pedestrian exit. Disappointed that, despite having a prepaid booking, I got stopped at the barrier on exit.”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
