“For the second time in a row the ticket did not recognize I had paid and I had to contact the office to get let out. Very helpful person who apologized”
Hi Guy,
Thank you for your review.
I am sorry to hear of your recent experience whilst using one of our car parks.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I am glad you received assistance on site.
Kind regards
Customer Support Team
