“Paid for 6 days left the car on Monday and collected it at around 1am on Saturday morning staff were amazing and really helpful and the process was really easy the reason for the low score was although paying £60 for the 6 days i was then charged £4 when i collected the car for being 40mins late how can this be when paying for the extra day”
Thank you for your review.
It sounds like you have been charged £4 at our exit barrier in error.
Please reach out to us using our contact form and we will be able to look into this for you:
https://support.edinburghairport.com/hc/en-gb/requests/new
Kind regards,
Customer Support Team
“Due to being parked in the open during severe weather conditions. The battery barely turned over the engine.
It would be beneficial to clients if there was a portable battery trolley available in case of complete battery failure.
W. M Anderson”
“Plane was delayed 2 hours and then it took 3/4 hour to get through passport control at 2 am because of bad weather. Had to pay extra. Not pleased! I am 80”
Hi,
Thank you for your review.
I’m sorry to hear of wait you endured at passport control and understand the frustration that will have been caused. We work closely with the UK Border Force (UKBF) team however, both of our arrival halls are managed by and are the responsibility of the UKBF. Though they operate within our terminal, they report directly to the UK Government, and we are unable to influence any of their processes. I would encourage you to raise your comments with UKBF directly via their official contact channels.
Based on the information you have provided, I believe you have been charged correctly for your overstay.
Kind regards,
Customer Support Team
“First time using Fast Park and wouldn't hesitate to use it again and to recommend. Easy to use, drive in, leave your car, confirm your flights, drop your keys. On the return pick up your keys, find car and on your way. All within a short walk from the terminal building.”
