“The main issue is getting out of the Airport after leaving the carpark. Eastfield road up to the Moxy hotel was extemley congetested at around 8pm and it took aound 25 mins to exit the site up the . Roundabound improvemnt works with lights should be looked at.”
“Long stay car park is well sign posted when entering the airport by car but is not well signposted when leaving the airport on foot to pick up the car There are no signs ourselves and others were led into car rental area then out towards the hotels then across tram lines this is not very customer friendly experience all for a few sign posts”
“The frustrating problem I had is not being able to speak to a human to answer a question. I booked a stay of five days. On the first day I had to exit the car park due to an unexpected emergency. I returned a couple of days later to continue with my journey. Knowing how these companies operate nowadays I suspected that I might have a problem with my ticket. The FAQs on the website did not answer my query, the chatbot is useless and the website states that those at the barrier via the intercom would not be able to help me - even without knowing what I might ask them. You then write an email hoping to get a quick reply, the quick automatic reply states that I should get a response within eight working days! So for fear that I might not be able to re-enter the car park with my original ticket and then being charged an astonishing amount of money if I had to pay at the barrier I was forced to purchase in advance a new ticket.
These systems are designed deliberately so that a problem cannot be solved instantly. Companies make a lot of money by obfuscating the process. Why should my paid ticket not be valid even though I exit the car park and why can I not just speak to a human?”
“Ticket did not link to my pre-paid booking when trying to leave, so I had to call for assitance. This happens maybe 50% of the time I use the Long Stay parking over the past few years.
Also, the far left exit lane had a broken ticket machine this time - so I had to reverse out and try another lane. This ended up not being being a problem since it was so late at night, but not greta either way.”
“All was fine till we tried to exit the car park at the end of our stay. The machine swallowed our ticket but the barrier didn't rise. In the dark it was hard to find the intercom. Finally we managed to speak to an attendant. First of all he couldn't understand our registration number then was unable to find our booking. He suggested we retrieve the ticket from the machine. How? He then seemed at a loss about how to proceed. He must have tried something because he asked if the barrier had risen. It hadn't. Eventually, without any further communication, the barrier rose. The whole process was a real hassle.”
