“Information on location and entry prior to the day was very good. Entry to the long-stay car park on the day of travel was very good.
When exiting the car park after my stay, I inserted the ticket into the machine at the gate only for the machine to tell me that I now owed £150. This triggered a stress reaction in my autistic son and was thankfully resolved by an attendant over the intercom who, after asking for my registration and if my ticket was in the machine, eventually let me through the gate.”
“I was stopped at the barrier on exit as my car/registration number were not recognised. This booking had been prepaid and fortunately I had a record of the booking number. However, at nearly 10.30pm at night being held up like this and causing a queue of traffic to build up behind me was most regretable. I am not sure I wish to exoperience such a problem again.”
