“I pre-paid but the barrier did not open when I left and there were 2 cars behind me so I was trapped. Your machine claimed I owed you £235!! It was midnight and dark and ai was tired. I did press a button and a guy did open the barrier after I told him my Reg No. However, he was not in the least polite to me and totally unapologetic. NOT a happy experience, I'm afraid. You need to do better, yes?”
“We arrived at 4am and found it really confusing on where to walk to the airport terminal. We saw signs on the way back but couldn't see them in the dark”
