“I had pre-booked but on arrival the barrier didn't open so had to press for a ticket. When I left and inserted the ticket the machine said I owed £110 (which seemed excessive for less than 3 days parking if you hadn't pre-booked). Was a bit annoying however the gentleman who I spoke to on the intercom was very helpful and sorted the issue very quickly.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
Kind regards,
Customer Support Team
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
Thank you for your review.
I’m sorry to hear you found our wayfinding confusing. Clear signage is one of the most important things to have in any busy environment, but especially in an airport. Please be assured that we are actively working on our wayfinding strategy, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“No issues booking, parking looked full but managed to find a space, poor signage to get get to departures, roads full of pot holes, not good when pushing a trolley, on way back cars were parked on curbs as parking way over booked, people asking way to departures.
Would use again as cheaper then taxis”
