“Online booking and entering/leaving was very easy. On arrival it was hard to find a space, lots of people parking in non-designated spots. Added some stress to the start, eventually found a number of spaces around the K area.”
“Having returned late from the Shetland island last week due to flight delays I was once again asked for a payment at the exit barrier even though I had already pre-booked and paid for parking this is the second time this has happened to me so something is far from right therefore I would rate my experience of the long stay car parking as Poor.”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Regards,
Customer Support Team
“The removal of the courtesy bus services at all but one parking lot at Edinburgh Airport is a frustrating move. You now have to drag your luggage quite some distance along rough, uneven, and neglected roads and pavements all the way to the terminal. Not good at all.”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
“Sign-posting for the pedestrian walkway and the walkway to the terminal could be better but a good option if you want to avoid relying on a bus to get to the terminal.”
