“Still no clear pedestrian pathway, poor signage, no proper guide to space available etc. Lots of resulting parking on double yellow lines, frustrated drivers etc. No bus service....and no visible effort to improve. Not a good welcome to the airport!”
Thank you for your review.
We are actively working on a project that will improve the long stay walking route, we understand that the walking route requires improvement, and we appreciate your patience with us during this time.
Kind Regards,
Customer Support Team
Thank you for your review.
Our long stay shuttle bus was suspended in 2020. The car park is an approximate 12 minute walk to the terminal and we find it to be a manageable distance for most customers. Those who find the distance unmanageable can contact us directly to discuss how we can support them.
The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“Really disappointed with the service. Arrived early (thankfully) to find there were zero spaces to park in throughout the entire car park. Cars were abandoned on the side of the road - obviously a lot of people experienced the same issue. Thankfully we managed to find an area to park in - not a marked bay, but somewhere that wasn’t blocking a road, a gate, or on a kerb etc! After searching the car park repeatedly we had no choice but to leave the car or we would have missed our flight. We then spent the entire holiday wondering if we’d return to a clamped, locked down car! If you don’t have free spaces, you shouldn’t be selling them! Never again will we use your car park!”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind Regards,
Customer Support Team
“Dissapointed that the car park was full when i arrived even though i had booked
eventually got in but no parking spaces and cars left all over on double yellow lines
eventually had to park behind the garage in half a space!
why not only take bookings then we could get in and park?”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Very busy, had to wonder around for at least 15 minutes to find a free parking spot.
When leaving the car park I had to call for assistance as I was being charged 190 pounds, though I had a booked reservation. Luckily this was quickly sorted.”
Thank you for your review.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind Reagrds,
Customer Support Team
