“We arrived having prepaid our parking and on leaving was told they didn't have it and the cost to leave was more than our holiday had been so very very upset”
Thank you for your review.
It is the passengers responsibility to ensure they have a booking upon entry to the car park.
Kind regards,
Customer Support Advisor
“Unfotunatly I never made my holiday as my father passed away the day I was flying to Gran Canaria. Always use the long stay when travelling and not once had an issue. I forgot to go and cancel my reservation”
“The parking was fine. Easy to find.
However, at the gate, I was greeted with a bill for £190 and had to contact the barrier controller to explain that I had already paid for parking.
I discussed this issue with other people that have prepaid for parking and they had the same experience.”
“This was our fourth stay this year and was the usual straightforward and efficient experience.
My only comment would be that I hope the road surface of the, currently closed, Mid Stay car park is an improvement on what was there, as the walk through there to the terminal from the Long Stay can be wearing on luggage wheels.”
