“There is no longer a shuttle bus here, and it can take a while to walk to the terminal. Of course it depends on which part of this vast car park you're in - when we used it last, a large chunk of the area was out of bounds for resurfacing or something, and we ended up parking on the far fringes. On return we were faced with a fifteen-minute walk in a near gale, with pelting rain, which wasn't fun. On the plus side, pre-booking and vehicle recognition worked fine.”
Thank you for your review,
Our long stay shuttle bus was suspended in 2020 and the car park is an approximate 12 minute walk to the terminal. The long stay car park is marketed as a facility that does not have a shuttle bus and this is confirmed on our website and booking confirmations.
Kind regards,
Customer Support Team
“It just a parking so you shouldn't expect a lot.
However the reason for the 1 star is the very poor markings to and from the place.
Even you have some markings about sectors it is quite difficult to navigate around the car park to park your car and collect it. You don't have clear signed about exit once you have parked your car and you want to get to the terminal.
There are some positives (e.g. if you are late because of a long queue at the immigration control) the park won't charge you (I was late by ca. 30 min to collect my car).
Also on the web page the navigation could be updated and e.g. Google Maps showing the direction?
I was considering to give it 2 or maybe even 3 stars, however the 'navigation' let it down completely.
I probably will use the service again and hopefully next review will be much better.”
Hi there,
Thanks for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
Posted 2 years ago
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required, and we will ensure feedback, like yours, is brought into the discussion.
Kind regards,
Customer Support Team
“Every week i just the car park and every week the machine does not let me out. This week it could not read the ticket. Still no working app for android. Now they have barriers over half the long stay car park but no work is going on.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“The ticket I recieved had taken an image of my license plate wrong. I had paid online prior to visiting so when I was leaving it said I owed money. Hit the wee call button to speak to someone and it took no time at all for them to check my plate and get me on my way.”
