“Service usually good and straightforward. However, in this instance my flight was delayed and I missed my connection to Edinburgh. As a result had to come back the following day and had to pay £50 for overstaying. Could find no option to extend the stay beforehand. It’s quite a steep penalty for something out of my control. An option to extend stay or a fairer penalty fare would be good in future”
Thank you for your review. As is set out in our terms and conditions and the booking confirmation e-mail that you receive, if you need to extend your booking then you should make a new booking that starts when your current one ends, otherwise you will be subject to an overstay charge which is charged at the non-booked rate.
Kind regards,
Customer Support Team
“Very poor experience At Edinburgh Airport Long Stay Car Park:
1. The parking arrangements have changed between the close, mid & long stay car parks and this is not clear on the website.
2. The mid car park, which used to be the long stay car park no longer has any bus transfers, resulting in a 15 minute walk in cold and rain over potholed roads with no clear signage to the terminal building and poor lighting.
3. The exit signage and exit route from the carpark is abysmal.
4. The booking website is confusing, and even though I provided my flight number, it was not smart enough to perform a check on my return date/time - resulting in me having to pay a £50 surcharge for miscalculating the return flight date by a day - a 50 % penalty over the cost of the 7 day booking.
5. Unsympathetic staff at the exit gate not willing to listen to my explanation and essentially holding me/my car to ransom at 03:00 in the morning when I just wanted home.
Overall a very poor experience, poor quality product, overpriced, poor customer service.”
