“Just to say a massive thank you to the parking staff that covered my car’s window I left wide opened. Thank you so much again
Top ratings for the easy navigation through the booking system, service and proximity to the airport. Highly recommend.”
“Easy to find the Long Stay Car Park as it is well sign posted.
Quick to find a space and no waiting for a bus to take you the usual couple of miles to airport. You just walk for less than ten minutes and your at airport.”
“Entrance didn't register my number plate even though I had pre-paid. The carpark was so full on arrival that people had parked on double yellow lines and outside marked bays. On return I was asked to pay nearly £300 even though I had already paid. This is the third time this has happened to me. Of course I didn't pay but just had to wait at the exit until they sorted things out. A rip-off or a scam? I don't know but its about time this place was brought under customer-orientated management.”
Thank you for your review,
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Car park oversold as cars abandoned at various points due no doubt to being unable to find a space. We had a disabled badge and were lucky to find the only remaining disabled space. It was a long walk to the terminal building with our disabled daughter, and made even more difficult trying to push a trolly with cases over numerous corrugated strips, the function of which I cannot fathom out.”
Hello Michael,
Thanks for contacting us at Edinburgh Airport.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
