“We prepaid parking before we went away and when we arrived back at Edinburgh on Friday we were going to be charged £170.00
This is not the first time this has happened to us.
Thanks”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
