“Took some time to find an empty space. Ended with a very long walk to the terminal, fortunately was not raining. The rumble strips on the walking path are annoying when you have a trolley case.”
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
“Good Parking, plenty of spaces, although it is a good walk to the terminal, suggest a free drop off is allowed to get the heavy cases close to the terminal..”
“Late return, in the rain. The path at the gate to the part of the park where my car was parked was uneven, and the drainage appeared to ne non existent. Huge puddle with no other option but to go through it”
Hi there,
Thank you for your review.
Our team are aware that during adverse weather puddles can form within the walking route. We are currently looking into the most suitable solution to rectify the issue. Please accept our apologises for any inconvenience caused.
Kind regards,
Customer Support Team
“Easy to find driving in and clear on how to exit car park to airport. Short walk.
However on return, poor signage from the arrivals and very poor lighting on the walk. As a single woman I got lost and felt unsafe along the roads in the pitch black.”
Hi there,
Thank you for your review.
Our car parks are signposted by wayfinding, located in key traffic areas. I’m sorry to hear that you found our wayfinding to be unhelpful. Please be assured that we are working hard to upgrade our wayfinding where required.
Kind regards,
Customer Support Team
“Price has doubled since May. No spaces when we tried to park. Cars abandoned everywhere. Drive round for ages like many others until a car left. Couldn’t get out of the car park as faulty machine . Will really consider if we use you again.”
Thank you for your review,
Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
