“Having landed at 2.00am we got to our car. Drove to the barrier. Put ticket in only to show on the display that we owed £240!!!!!
Having prepaid for the parking for the correct dates we were mortified to be told this without explanation in the early hours of the morning!!!
Then pressed the button to speak to the operator. Took several tries for him to get the correct reg number. He eventually opened the barrier with no explanation as to why we were asked to pay £240!!! All in all an awful end to a brilliant holiday!!! Not sure if we will use your facilities again!!! Brian Ashcroft”
Hi there,
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
Communication can be challenging at at times when using the intercom due to weather conditions, background noise from vehicles or airport operations and distance the customer is from the speaker.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Fair price and not too far a walk from the airport at all as there is a pathway. The only thing is it’s got poor lighting at night and the exit signs are few and far between”
“Busy carpark. On arrival couldn't find spaces nearer the walkway exit but there were plenty of spaces. Section G4 about 10 min walk into terminal. Plenty spaces when we returned. You will get wet if it's horrible weather so go prepared for that. Otherwise very good. Just booked again in February and got a much better price as booked earlier.”
