“Better recongnition of car number plate is needed.
Positive - the carpark is located close to the terminal to allow us to walk to the terminal without taking a bus.
Negative - gave huge anxiety at the exit gate because the system failed to recognise our car number plate and a payment amount of £140 was asked at the exit machine despite the fact we had prepaid our ticket. It was dark as it was after midnight. Although eventually we managed to speak to someone using the intercom and the problem was resolved. The fact still remains that we didn't need to have this problem after a long journey.”
Thank you for your review. It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit and I understand the frustration that it causes.
I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
Thank you for your review. We always encourage passengers to pre-book parking. We offer car parking pricing for 2 years in advance for different lengths of stay. Our pricing is dynamic and continually changes based on many different factors such as demand, occupancy and lead time making it possible for the pricing to change from booking to booking however, we offer competitive pricing against other providers.
Kind regards,
Customer Support Team
Thank you for your review. I’m sorry to hear that you found it difficult to find a space in our car park. If ever faced with the same problem in future, please ring the intercom at the exit barrier and our team will provide a suitable alternative.
Kind regards,
Customer Support Team
