“After only 2 uses, the pump stopped working properly and does not give any product at all.
Product texture seemed fine and smooth when applied, but the rest of the sunscreen just sits useless inside the tube because of the faulty pump.”
Hi Vaya,
Thank you for taking the time to leave us a review. We are so sorry to hear that you have been having trouble with our Flawless Gossamer packaging.
We value our customers' feedback and as soon as we were aware of the faulty mechanism, we began working on new and improved packaging! Please reach out to our Customer Support team on hello@drsambunting.com as we would love to resolve this for you.
Look forward to hearing from you.
Dr Sam’s Customer Support
“This is an excellent product. At first 6 pumps seems a lot for the face! Best if you leave 3 to dry a little then do the next 3. It sinks in and is not sticky or tacky which is very unusual with an spf that is silicone free. This gives a light sheen and sits well under a tinted moisturiser. Non eye irritating too.”
“After using the daily suncream spf, I felt it wasn't right for me so switched with ease to this untinted gossamer spf. I'm so pleased I changed as this is absolutely amazing! I can burn quite easily but with this on my face, I don't burn and get a lovely even tan knowing my face is safe! It doesn't feel too greasy at all once rubbed in properly and doesn't leave horrible white marks like other spfs do.”
“The pump action failed very quickly on my first tube. It was replaced, though not until I reported that I still could get nothing out of the tube after following instructions given to me when I first reported the problem. As far as the product is concerned, I do not like the slghtly white appearance of the suncream on my face, but it does protect my face from burning.”
“This is a great product and it doesn't feel heavy or sticky on your skin. I spent 2 weeks on a Mexican beach and my skin was perfect, no burns just a lovely tan.”
“I tried a sample of this and it’s amazing on oily skin - matt yet lightly hydrating. I’ve never found such a non-shiney, lightweight spf for sensitive skin. I’m nervous to buy the full size however due to the negative reviews of the packaging - sounds like it needs a rethink.”
“I have to agree with previous reviews regarding the packaging. The pump isn't great. Not much product comes out with each press which is quite annoying. The cream itself is good. It is thick to begin with but don't worry, it will sink into the skin. It's not greasy at all, which I like a lot, and does leave a nice sheen.”
