“I’ve been asked to write a review but I can’t as I haven’t received the order I made on 27 Nov. I have contacted customer services twice and received an automated email stating that my issue will be investigated. To date I’ve heard nothing and have no other way to reach customer services. My parcel has clearly been lost and no one has reached out to me to help. This is a really poor show from Dr Sam and I’m writing this in the hope that it will jolt someone to offer some help. Either refund me or send another order out. From a very disgruntled regular customer who has been with Dr Sam from the beginning.”
Hi Suzanne, thanks for your patience and understanding whilst we work through customer queries in a chronological fashion at this very busy time of year. We have since been in touch and sent a duplicate parcel and hope you'll enjoy your order very soon.
“I really liked this eye cream. I tried lots of high ends creams but this one is the best cream,it's smooth the texture under my eyes , hasn't finished my bottle yet but I alredy bought spare one in advance.”
Hi Joanne, thank you for getting in touch and providing this feedback. We are really sorry to hear of your experience when trying our products for the first time. As we never want you to be disappointed with a purchase, we have the Happiness Pledge, under which you can return any product you did not love for a full refund. We have got in touch directly to provide further assistance.
“The only eye retinoid gentle enough for me to use everyday and string enough, to make a beautiful difference! This product is wonderful, in my experience.”
