“Feels good on the skin at first, very moisturising indeed, but in few hours I feel that my skin becomes very oily and uncomfortable. I'd maybe still use it in my evening routine, especially if i've used some stronger actives, but definitely not in my morning routine as the product doesn't really sink into the skin and leaves my skin too moist (almost wet but in an oily way) all day long. I see how this is a great product for many people, but unfortunately not for me.”
Hi Katrina, thank you for getting in touch and providing this feedback. We are really sorry to hear of your experience when trying our product for the first time. We have three Flawless Moisturiser formulas, and it might be that you'd prefer one of the others for daytime use. We always opt for our Flawless Moisturiser Intense in the evening, as all skins will benefit from barrier support, and then you can go for something perhaps a little lighter like our Flawless Moisturiser Light, or glowier in the mornings like Flawless Moisturiser. We don't want you to feel disappointed with your purchase, therefore we are happy to offer you a refund under our Happiness Pledge, and have got in touch directly to provide further assistance.
“This is the best mousturiser I've ever used in my life. I enjoyed its rich texture that made me say goodbye to dry skin in the morning (given that I've used an active the night before). Have very high hopes for it fixing my skin barrier.”
“I stopped using moisturiser for a few weeks prior to using this cause I realised mine were comedogenic. I researched for a while for a good moisturiser until I found this one. I have slight acne prone skin but usually maintain my skin clear. I tried this moisturiser it stung a little bit but I ignored that, the next morning I woke up to horrendous cystic acne which I never had. Nothing in my routine changed, I put on the moisturiser again the next night and the next morning it became even worse and it started to hurt me so I stopped. It’s been a week and my skin is getting better since I stopped. I never had cystic painful acne before.”
Hi there,
I’m so sorry that you had this experience while using our products.
Please note, that despite rigorous testing to ensure safety and compliance with European regulations, reactions can still occur. We've got in touch via email to provide further assistance.
“I'm crying I just love this so much! I've struggled with dehydration and broken skin barrier for over 2 years now, leading to acne and A LOT of closed comedones. This product is saving my skin, it sinks in immediately and leaves no residue, my dehydration and closed comedones are significantly decreased and I've only been using this for a week. I can finally go out without make up on, 100% recommend this, thank you Dr. Sam.”
