“This is a beautiful night-time moisturizer! It's rich but spreads easily, and no matter how sensitive my skin gets, it never stings or itches—even when my barrier is compromised from retinoids or other acne treatments. I did try using it under makeup, but unfortunately, it made my foundation look cakey and started separating within an hour.”
“Super excited to try this however it didn't agree with my skin at all. Immediately felt quite drying & my skin looked really flat. Had to discontinue after a few days as my skin became increasingly dry, flaky & I had super itchy eyebrows. Just one of those things...”
Hi Kerry, we're so sorry that you had this experience while using our products. Please note, that despite rigorous testing to ensure safety and compliance with European regulations, reactions can still occur.
We would like to gather a little more information to help us address the issue promptly and thoroughly with our Product Team for review, and have gotten in touch directly so we can resolve this for you as quickly as possible.
Hi there, thank you so much for providing us with this feedback. We’d like to assure you that the formulation of Dr Sam's products has been carefully reviewed to meet the requirements of being non-comedogenic and suitable for sensitive skin. We avoid using ingredients in amounts that are regarded as potentially comedogenic or irritating to the skin. All of our products are certified non-comedogenic, meaning they won't clog your pores. As we understand that some products might not be to everyone's preference, and we want you to be completely satisfied with your purchase, you can return any item within 60 days of your purchase for a full refund, with no questions asked, under our Happiness Pledge.
“I wanted to try this out do only got the small tube to start with. I loved the feel of it when massaging onto my skin and it seems to do a great job in making my skin feel moisturised. I haven’t used it long enough to take a view on any long term effects, but will def be getting the full size when this runs out.”
“Doesn’t work well for my skin.
Positives: The texture of this moisturizer is very nice. Didn’t have any issues with pilling.
Negatives: Broke me out pretty bad. Immediately started getting large red pimples and increased texture on my forehead and cheeks the next day after use.”
Hi there we're sorry to hear the Flawless Moisturiser Intense is not working as expected for you. Sometimes there is an adjustment phase when introducing new products to you routine. We've sent you an email comparison of our three Flawless Moisturiser formulas below to help you decide if another formula might suit you better, and we'd recommend taking a look at other product reviews to understand how customers with similar skin types got on with each formula. You're welcome to return the product for a refund under our Happiness Pledge, should you wish.
“Solid - feels like a rich moisturiser but doesn’t break me out. But very expensive. Trustworthy but can’t justify the prices, in fact I can get more good ingredients in other moisturisers for half the price.”
