“First of all, it's a great cleanser, works very well on my acne prone skin. On the other hand, the subscription is very sneaky and quite off putting, you cannot unsubscribe without having completed 3 payments, not can you cancel the orders, and they STILL CHARGE you a hefty shipping fee. This product (and brand) is far too expensive to be treating their customers this way, there has to be some sort of concession to make the price worth it.
Nice cleanser, don't be fooled by their exploitation of fine print for their subscription!!”
Hi there! We’re so glad you love the cleanser and that it’s working well for your skin! Our Flawless 365 subscription offers a 20% discount in exchange for a commitment of three payment cycles, as outlined in the terms at sign-up. This structure is designed to encourage consistency, as great skin results take time. While cancellation isn’t available until the third cycle is complete, you can always swap products or adjust your schedule to suit your needs. We appreciate your feedback and will share it with our team. If you have any questions or need help managing your subscription, feel free to reach out! — Dr Sam’s Team
Hi Nikki, we're sorry for this experience. Having checked on this order, it seems it was returned to sender due to an incorrect address input at checkout, and a refund issued. We apologise for the inconvenience and would invite you to submit a fresh order with your preferred address details. We've got in touch directly to provide further assistance.
“I have very dry and sensitive skin, Doesn’t make my skin feel dry or tight at all after using and protects my skin barrier but still feels clean and fresh - literally amazing! Plus it’s got recyclable packing”
“Every one in our household is using this. Gentle enough for sensitive teen skin, removes SPF and make up leaving the skin clean and fresh without being tight or dry.”
“The best cleanser I have ever used. I have wasted so much money in the past on cleansers that didn’t work for me. Love Dr Sam’s products! Loving my skin.”
