“Excellent delivery time and fair price
Problem 1 badly packed
Problem 2 wasn't dealt with had to phone and write several times
To get a replacement
Time and money wasted through bad packing”
Hi Dawn,
Thank you for your review.
We are sorry for any inconvenience relating to the damaged glass received. We can see that our customer service team had reported this to the manufacturer as soon as we received word of the issue. Unfortunately, this is an extremely busy time of year for many of our suppliers and we can also see that it was necessary for customer service to chase this on your behalf to ensure speedy resolution.
We do appreciate your feedback in ensuring the best possible service going forward. If we can offer any further advice at this stage then please do let us know.
Kind regards,
Direct Stoves & Fireplaces
