“Very dissapointed when I finally got round to starting the install.
Found that the flue kit had no flue cla.ps in it so had to buy some from eldewbere, also when i unpacked the fire ghere was a pack of embers missing, so again bought some. Think someone needs to check whats being dispatched.”
Hi Martin,
Thank you for your review.
We are sorry to hear of the issues experienced with this order. Going forward, we would generally recommend checking over any goods received, and then contacting our customer service team, ASAP in the event that anything is missing or incorrect. We can see that this order was received in June 2023 and while we do always aim to resolve any problems as completely as we can when notified, we are more limited in terms of assistance if a great length of time has passed since delivery.
This being said, we are pleased to hear that you have managed to resolve the problems in question. Please do let us know if we can offer any further advice.
Kind regards,
Direct Stoves & Fireplaces
