“I love Gas fire. It exceeds expectations, but I ordered the remote control version, was sent a manual version stove. Another one had to be sent and when this arrived it had a broken log which meant, initially, that the gas engineer couldn't commission it. A quick call to Burley Stoves customer service (not Direct Stoves) sorted the issue and a new log could be used on the day. The removal of the manual stove from our property took 2 false pick up dates where the haulier just didn't turn up. 2 days of waiting in the house for nothing. I won't be using Direct Stoves again but definitely will engage with Burley Stoves in the future. The product is perfect!”
“The stove does exactly what it says on the tin !!
It arrived in good condition, was simple to install, and is working very well indeed. On high flame it very like a log fire. We are very happy with it and would recommend it.”
Hi Chris,
Thank you for providing feedback regarding your order. We're sorry to hear that there has been a delay in receiving this order and that you've not had the quality experience that we at Direct Stoves aim to deliver.
Unfortunately, due both to the demand caused by the current energy crisis and the availability of parts for certain models, we are in some instances being notified of manufacturer delays with quite short notice.
We aim to keep customers as informed as possible, and I can see that our dispatch team has been in communication with the supplier to try and keep you as informed as possible at each stage.
This said, we sincerely apologise again for any inconvenience. Our team are working hard to put this right and to make improvements to our service. If there’s anything further we can do to help then please contact us.
Kind regards,
Direct Stoves & Fireplaces
