“The stove has been excellent.
Unfortunately the delivery by Direct Stoves was a nightmare. One delivery driver turned up with a van without a tailgate. He phoned ahead to ask for help getting the stove off the van. It took the delivery man, me, my wife and one of the builders to lift off and even then the four of us struggled.”
I'm glad you're happy with the stove and it's working well. Sorry if you had an issue on delivery. All our deliveries are booked out to go on a vehicle with a tail lift so the driver can take the stoves off and wheel them up to the property. Had we been contacted at the time of delivery we would've advised you to refuse the delivery and we would've requested the haulage company to bring it back on a vehicle with a tail lift. However thank you for making us aware of this so we can address it with the haulage company.
