“The stove came before Paul our chimney guy could fit it so as a paperweight or a bedside cabinet it’s useless. I’m sure though that when it’s finally fitted we will be toasty.”
Hi Phil,
Thanks for your review.
We can see that at the point of ordering online, you'd requested delivery on 27/3/26. We trust that delivery was received on this date as expected?
The Helios 5 Compact has a comfortably warming 5kw nominal output despite its manageable size, so it's our hope that this will make your room toasty once its been fitted.
If we can offer any advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Hi Kenneth,
Thank you for your review. We are sorry to hear of any issue with the fire bricks.
There is the expectation that the fire bricks will begin to crack over time as they are designed to shield the metalwork of the stove from the heat inside the firebox, expanding and contracting with temperature changes. Usually this is a matter of wear and tear and entirely dependent on the frequency of use, whether suitable fuel has been used, etc. This being said, we do appreciate that the stove has not been in use for very long.
I have forwarded on this image to our customer service team and asked that this be followed up with the manufacturer. They will be in touch in due course to help resolve this issue.
If you have any questions in the meantime then we'd ask you to email customerservice@directstoves.com with your order information so that our team can assist further.
Kind regards,
Direct Stoves & Fireplaces
“Since installation stove only been on twice in these warmer months both times it performed really well, great looking stove, fits perfectly in my room and the heat output is excellent.”
