“The wiring was supposed to be checked. It was all wrong some wires not connected. My fitter had to rewire according to the manual. He also cut the hole in the scenes board exactly to the size on the website. It was 40 mm out!
I think you need to re measure the centre of the duct out the back. And ask parkway to inspect the unit correctly.
All this extra work cost me extra money for the fitters time and parts !”
Hi,
Thank you for your review.
We are sorry for any inconvenience relating to the gas stove received.
In such instances, we highly recommend letting our customer service team know ASAP. This is both to assist in resolving any issues (though we appreciate that your installer was able to rectify the problems on this occasion) and so that we can keep record of any complaints.
This said, we hope that you are now happy with the Aspect 4 gas stove and thank you for the feedback, which we will pass on to Parkray for their information.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
