“Good size oven. Delivered on the day I requested.
Easy to assemble.
Lots of great accessories.
Unhappy with chips and marks on oven which are shown in pictures especially for the price you are paying.”
Hi Brian,
Thank you for your review.
We're pleased to hear that you have been impressed with the outdoor oven set.
We are sorry to hear of any damage to the item upon receipt. As per the delivery information on our website, we ask that customers "please [...] check the goods thoroughly within 48 hours so if in the unlikely event that there is any visible damage, we can contact the manufacturer so we can jointly resolve any issues. Any reports after this timescale limit our/the manufacturer's ability to accept responsibility for any damage".
Had we been made aware of the problem upon receipt, and prior to the goods being used, then we may have been able to assist further.
If there is anything else that we can do to advise as this stage then please let us know,
Kind regards,
Direct Stoves & Fireplaces
“A really substantial well constructed and stylish cast iron wood fired oven and table. I have only used a couple of times as the weather so far this year in the UK has not been great. The first time was in very high winds so that the oven lost heat very quickly, so for me this is going to be a steep learning curve, especially in relation to mastering and managing the use of kiln dried wood. However I can't do much about the weather!”
Hi,
Thanks for your kind review.
As you mention, it's hard to account for British weather and there is a certain amount of trial and error involved in getting any given stove or oven to the desired output. That said, it's great to hear that you've been impressed with the quality of your new Morso Forno Deluxe outdoor oven so far.
Please do let us know if we can offer any further advice or assistance.
Kind regards,
Direct Stoves & Fireplaces
“Very elegant piece of kit that cooks beautifully. So far : pizzas , tuna steaks, hot smoked salmon ( fantastic!!) and rack of lamb . Brilliant! And arrived very quickly .”
Hi Jim,
Thanks very much for your review. It's great to hear that your outdoor oven arrived quickly and that you've been getting plenty of use out of it.
If you happen to need anything else for this order then please do let us know and we'll be happy to assist further,
Kind regards,
Direct Stoves & Fireplaces
