Hi Andrew,
Thank you for your review.
We were sorry to hear of the issue experienced.
We can see that you contacted our customer service team and that they had requested some additional details to our dispatch email (Dispatch@direct-fireplaces.com) so that they can look into this and resolve the matter.
If you could do so ASAP that would be greatly appreciated. You can also give our Dispatch team a call on 0161 376 4181 (Option 2) if you need any further advice,
Kind regards,
Direct Stoves & Fireplaces
