“Although I love the style of this fireplace I am very disappointed in the way that the marble has been selected there is one area of the fireplace on the front where the pattern is very visible and draws the eye straight to it and looks like it is damaged if this had been on the side it would not be a problem I have been in contact with the shop but they don’t really care so my customer experience is very low if the display model had been presented like mine I would have probably gone for the plan white marble or something else”
“Fire CRYSTALS WERE MISSING i contact customer service departments but No one is giving any positve Response
Marble Suite has a Dent, i brought that in notice Of Customer service its been almost 1 month Didnot heard anything back from them
Veru very disapointed”
Hi Mohaumed,
Thank you for your feedback regarding your purchase.
We were sorry to hear of the issues with the surround and missing items. We can see that this was reported to the supplier as soon as our customer service team was made aware and can only apologise for any delay in resolving this for you.
Customer services have been asked to chase this up ASAP in the new year but please do let us know if we can advise further in the meantime.
Kind regards,
Direct Stoves & Fireplaces
