“Direct Fireplaces were so kind and helpful in supporting me to find the right fire to replace our old gas fire.
Annette Varney was very knowledgeable I helping me to find the right output, with a beautiful brass exterior and pebble bed. She explained the different kinds of fires and any alterations that might be necessary to our home, recommending survey first before buying.
I spoke initially to Andy on the phone and he also helped me enormously, to ensure fitting went ahead even when things were difficult.
Carl Reynolds, the fitter, along with both his brilliant helpers, and frtbroughout the whole journey, Julie & Karen in the heating installation department, worked with such integrity to ensure that everything was completed beautifully,. The wider team including Jack & Dylan could not have been more helpful, and I am incredibly grateful to you all for our beautiful fire and fireplace. We look forward to enjoying our new fire for many years to come! Thank you to everyone at Direct Fireplaces and Direct Heating for your wonderful help and beautiful fire.”
Hi Jacquie,
Thanks for your very kind review.
We are glad to hear that you were so impressed with the service received, including our sales advice, installation team and customer support.
The Legend Evora Balanced Flue gas fire is a model that comes highly recommended and we're grateful for the positive feedback regarding this as well.
If we can offer any other advice or assistance then please don't hesitate to get in touch again,
Kind regards,
Direct Stoves & Fireplaces
