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Survey - Gas Fire (Superstore) Reviews

4.2 Rating 11 Reviews
Shahid Mahmood
Verified Reviewer
“They done survey on 1st October 2024 and after that rang them 5 times to get answer but no positive reply. Finally replied on 10th November 24.”
Helpful Report
Posted 1 year ago
MR AND MRS JAG SINGH
Verified Reviewer
“Good choice of fireplaces display in store, I found the staff not so friendly and very poor communication on delivery times”
Helpful Report
Posted 2 years ago
Hi Both, Thank you for your review. We're glad that you were impressed with our showroom displays, though we are sorry to hear of any problems with the service received. If there is anything we can do to assist in terms of product options or lead times then please don't hesitate to give our sales team a call on 0161 376 4181. Kind regards, Direct Stoves & Fireplaces
Posted 2 years ago
“The survey was carried out ok, but installation and completion didn't quite go to plan”
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Posted 2 years ago
“Excellent service - everything happened as promised and we are very pleased with the fire.”
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Posted 2 years ago
WILLIAM EDWARDS
Verified Reviewer
“From our initial visit to the showroom to ordering a new fire everything was first class.”
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Posted 2 years ago
“Upto now I have received an expert and honest survey from the salespeople they also helped me pick the right fires for my home at a reasonable and honest price. I am waiting now for the fires to be installed, I have been promised a quick , clean installation with no mess and everything finished to a high standard, so I'll reserve my judgment on the final finish when everything completed”
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Posted 2 years ago
Kath Holbourn
Verified Reviewer
“Excellent and efficient service - staff very helpful and knowledgeable. We have been very impressed with the service we have received to date and look forward to our installation”
Helpful Report
Posted 2 years ago
JOANNA NAJDUCH
Verified Reviewer
“Great friendly efficient service. Very happy with my Hinton Electric Cast Iron Stove. Dave and Faz were very helpful setting it up.”
Helpful Report
Posted 2 years ago
Hi Joanna, Thanks for your kind review. It's fantastic to hear that you're so happy with the service received. The Hinton is a very well built and attractive electric stove and we're glad that our colleagues were so helpful in getting this to you. If we can offer any further advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces
Posted 2 years ago