Hi Helen,
Thank you for your review. We are sorry to hear of the difficulty experienced in arranging installation.
Our fitting team at Direct Heating Services can be contacted via info@directheatingservices.com or 0161 669 0697. They may request your postcode and some photos of the room for installation to assess, and will then be able to discuss lead times and indicative pricing.
Kind regards,
Direct Stoves & Fireplaces