“Absolutely diabolical am still waiting for replacement parts for a fire place that I originally ordered the beginning of September it's now the end of October plus I have arthritis and alcohol issues so am not impressed at all awful am thinking of taking legal action”
Hi Elizabeth,
Thanks for your review. We were sorry to hear of the issues experienced with this order.
Having looked into this order with our customer service team, we can see that our supplier was due to deliver new components on the 27/10/23 at your request. If you still have any concerns or queries to address, please do let us know and we will take steps to resolve these as quickly as we can.
This said, please accept our apologies for any inconvenience.
Kind regards,
Direct Stoves & Fireplaces,
