“you issued a warning that delivery might be delayed so i tried to contact you to verify that delivery was going to be when you notified me of the specific date. it proved impossible to get through to you by telephone or by email address. your devices are flawed.”
Hi John,
Thanks for your review. We're sorry to hear of the issue experienced in contacting us.
Our phone lines and email inboxes are both operational. This is a very busy time of year for heating appliances so if you were experiencing difficulty in getting hold of an advisor, this would have been as a result of their having been occupied at the time of phoning.
If you are still in need of assistance, please don't hesitate to contact 0161 516 5228 option 2 or email via dispatch@direct-fireplaces.com.
Kind regards,
Direct Stoves & Fireplaces
